WHAT DO WE COVER.
We stand behind the quality of our jewelry, and the lifetime guarantee is our way of ensuring your satisfaction and confidence in choosing our brand. We're here to provide you with excellent support throughout the lifetime of your purchase.
The lifetime guarantee covers any manufacturing defects, such as faulty components or workmanship issues. It does not cover normal wear and tear, damage caused by misuse or accidents, or alterations made by unauthorized repair services. Please note that we cannot be held responsible for metal fatigue that may occur after multiple adjustments with our cuffs.
We recommend following the care instructions provided with the jewelry to ensure the lifetime guarantee remains valid. Additionally, please retain your proof of purchase and register your product on our website.
PROCESS FOR CLAIMING.
If you encounter any issues covered by our lifetime guarantee, simply contact our customer service team at info@palm-jewelry.com or visit our website and use the live chat. Our dedicated team will guide you through the process and ensure your issue is resolved promptly!
The damaged item should be returned to us so that we can examine the issue. The customer bears the shipping costs of the return.